FAQs

Frequently Asked Questions

Ordering & Delivery

How long does delivery take?
Orders ship within the United States. Delivery options and estimated timing are shown at checkout.

Is delivery free?
Yes, shipping is free on all US orders over $100. Orders below $100 are charged $10.

Do you deliver internationally?
We ship across the United States and to selected international destinations. Available options and costs are shown at checkout.

Products

Are your products tested on animals?
Absolutely not. All Skymedic products are cruelty-free and never tested on animals.

Are the products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. We recommend taking our Skin Quiz for personalized recommendations.

What does ISO 13485 certification mean?
ISO 13485 is the international standard for medical device quality management. It ensures our products meet the highest standards of safety, quality, and efficacy.

Professional Accounts

How do I apply for a professional account?
Visit our Wholesale page and complete the registration form. You'll need to provide proof of qualification.

What are the benefits of a professional account?
Professional accounts receive exclusive wholesale pricing, priority delivery, access to Skymedic Academy training, and a dedicated account manager.